Last time I shot at the range I started having a problem with the 44 magnum's action. When I cycled the lever, about every third shot the hammer refused to cock and instead would move forward and hang up in a slot that's at the bottom of the bolt.
When I returned from the range I sent Anthony Imperato, the President of Henry Repeating a quick email, and in less that an hour I received a personal reply from the President. I followed up by emailing him a quick video of the problem that I made with my computer's cam. Anthony gave me the name and number of 'Michael', the Production Manager and asked that I call him to discuss the problem. The following day I called Michael, who had watched the video and knew right off that the problem was the sear.
They followed up by sending me a next day FedEx that contained a UPS shipping label. I shipped the gun back to Henry and within a week it was at my door. It was obvious that they upgraded the action because everything was much tighter. Michael said the sear had been redesigned, and they obviously had upgraded it. I had installed a peep sight, so they but a blank into the open dovetail and two small screws into the holes where the rear sight had been mounted.
My thanks to Mr Imperato, Michael the Production Manager and all the people at Henry. Your customer service is second to none. Wishing everyone at Henry a Very Merry Christmas!
